RETURNS AND EXCHANGES
We want to make sure you’re 100% satisfied with your order! If your product is damaged upon arrival, you may return your item within 14 days of the date you received the order for a full refund. Kindly email us with the reason at firstname.lastname@example.org, and let us know what item(s) you’ll be returning. Item(s) must be unused, unwashed, tags attached, and in the item’s original condition.
Please note that if you qualified for free shipping and you are returning that item, the credit amount you will receive back will be the price of the product(s) less the initial shipping charges.
Please include a copy of the original sales receipt and/or packing slip with your return. We will need this information to process your return or exchange.
We take great care in packaging your shipment, but occasionally items are damaged in transit. Should you receive an item that is damaged, please contact us immediately so that we may arrange for replacement and return shipping of damaged/flawed items.
SHIPPING YOUR RETURN
It is always best to send your package back in a method that is trackable or insured. We cannot be responsible for lost or damaged return packages. Returns and/or exchanges are processed within 5 days of the date we receive the item(s). A credit or shipment notification email will be sent to the email address on file at the time the credit or exchange is processed.Returns should be sent to:
Delco-Cut Productions, Inc. 14622 Ventura Blvd Ste 102 PMB 2085
Sherman Oaks, CA 91403
CANCELING AN ORDER
If you need to change or cancel your order, please email us right away. We process orders in 1-2 business days and every effort will be made to accommodate your request. You may also reach us by phone at 818-208-9763.
PRIVACY AND SECURITY
Delco-Cut Productions, Inc. is committed to protecting your privacy and offering you a safe and secure shopping environment. We use the information we collect about you to process orders and to provide a more personalized shopping experience.
We do not sell or share your personal information with any third party. We use email to communicate with you about your orders. Only with your permission will we email you for any other reason – – e.g. to let you know about special promotions.
We know this is a privilege and not a right…we don’t like getting unwanted junk email either. You have the option to decline or approve email communications from us at any time.
For added security, WE DO NOT STORE YOUR CREDIT CARD INFORMATION. You will need to enter your credit card information each time you order.
A single Slim-Can Koozie may only be purchased as an add on to a hat purchase. We do not sell single Koozies, however, we do sell the 3-packs as a single purchase. Stay Cool!
All film purchases are handled by a 3rd party distributor, and all sales are final.